We are searching for a Field Technician to join the Customer Experience (CX) team. At StormSensor, our customers are our reason for being. Our objective as the CX team is to do whatever it takes to help our customers accomplish their goals with the help of StormSensor. This means that life in CX brings something different each day—whether it is deep diving into the technical aspects of flow modeling or sensor network design; talking product with our hardware or data science teams; helping our cities understand and act on the data we provide; or working in the field with installation crews to get our sensor networks into the ground. Internally, the CX team represents the voice of the customer to our colleagues and are an important part of the sales and marketing process.
You have experience working in stormwater and / or wastewater infrastructure. You enjoy
working with your hands and helping see projects come to life. You love thinking adaptively and
troubleshooting problems on the fly – you are solution oriented. You enjoy traveling, working
with, and meeting new people. Communication skills are a key skillset, as your job includes
working alongside public works employees, engineers, and others while in the field. Most of all,
you want to delight our customers through both their product experience and their working
relationship with StormSensor, and you enjoy seeing people succeed – with your help, of
In addition, you are:
You will be on the front lines implementing StormSensor networks and will work closely with
the Customer Experience Managers responsible for the customer relationship. You will spend
75% of your time in the field, working directly with our customers. You are our boots on the
ground! Tasks include scouting out local issue areas, performing installations, troubleshooting,
and maintenance work using confined space entry (C.S.E.) techniques. Your end goal is to make
sure our sensor networks are in top condition, and that customers’ critical data is being
You will further develop your working understanding of a variety of topics, including urban
infrastructure, stormwater and sewer management, and water quality protection. You have
experience in one or more of these topics already. You will also learn how StormSensor can
help cities tackle challenges in any of these areas and will help them design and implement
sensor networks to address those issues.
You will learn the StormSensor hardware, networking, and data processing stacks in order to
diagnose and troubleshoot issues. As a frontline user of all of StormSensor’s products, external
and internal, your feedback is crucial to our product development process.
Specific tasks include:
To apply, email your resume and cover letter to email@example.com with “CX Field Tech” in the subject line.
Note concerning travel during COVID-19 pandemic: StormSensor is considered an essential service provider (water/wastewater) and continues to travel to customer cities during the pandemic. We follow all CDC guidelines to ensure the safety of our team and our customers.