Customer Experience- Field Technician

We are searching for a Field Technician to join the Customer Experience (CX) team. At StormSensor, our customers are our reason for being. Our objective as the CX team is to do whatever it takes to help our customers accomplish their goals with the help of StormSensor. This means that life in CX brings something different each day—whether it is deep diving into the technical aspects of flow modeling or sensor network design; talking product with our hardware or data science teams; helping our cities understand and act on the data we provide; or working in the field with installation crews to get our sensor networks into the ground. Internally, the CX team represents the voice of the customer to our colleagues and are an important part of the sales and marketing process.

About You

You have experience working in stormwater and / or wastewater infrastructure. You enjoy
working with your hands and helping see projects come to life. You love thinking adaptively and
troubleshooting problems on the fly – you are solution oriented. You enjoy traveling, working
with, and meeting new people. Communication skills are a key skillset, as your job includes
working alongside public works employees, engineers, and others while in the field. Most of all,
you want to delight our customers through both their product experience and their working
relationship with StormSensor, and you enjoy seeing people succeed – with your help, of
course!

In addition, you are:

  • Naturally inquisitive. Curiosity is a strength!.
  • Able to solve any problem you put your mind to, or at the very least you can figure out the best person to solve that problem.
  • Convinced that anything is possible! It’s just a matter of figuring out how.
  • Comfortable being uncomfortable. You have the courage to get through tough situations and tough times.
  • A mentor. You can communicate collaboratively with everyone, both team members and customers.
  • Able to ask for and accept feedback gracefully and effectively.
  • Able to bounce back from failure and realize you’re not in this alone.
  • Egoless (or at least as much as is reasonable for a human to be). You’ll make mistakes, you’ll fix mistakes, you won’t judge others’ mistakes, and you’ll grow from each experience.

Roles/Responsibilities

You will be on the front lines implementing StormSensor networks and will work closely with
the Customer Experience Managers responsible for the customer relationship. You will spend
75% of your time in the field, working directly with our customers. You are our boots on the
ground! Tasks include scouting out local issue areas, performing installations, troubleshooting,
and maintenance work using confined space entry (C.S.E.) techniques. Your end goal is to make
sure our sensor networks are in top condition, and that customers’ critical data is being
delivered.
You will further develop your working understanding of a variety of topics, including urban
infrastructure, stormwater and sewer management, and water quality protection. You have
experience in one or more of these topics already. You will also learn how StormSensor can
help cities tackle challenges in any of these areas and will help them design and implement
sensor networks to address those issues.
You will learn the StormSensor hardware, networking, and data processing stacks in order to
diagnose and troubleshoot issues. As a frontline user of all of StormSensor’s products, external
and internal, your feedback is crucial to our product development process.

Specific tasks include:

  • Scout, install, and maintain StormSensor’s physical sensor networks in combined,
    sanitary, and stormwater sewers; C.S.E. is required for the majority of monitoring point
    installations
  •  Troubleshoot and diagnose hardware problems that may arise in the field
  • Take comprehensive notes and photos of installation and maintenance work
  • Work with CX Managers to coordinate and schedule field services
  • Periodically monitor sensor network performance and determine best course of action
    to keep them performing well.
  •  Be a voice and advocate for potential hardware, product, and installation improvements
    – your experiences in the field will help to shape the next generation of hardware
 

Requirements/Skills

  •  Kind – this is a cornerstone of our company culture
  •  Able to travel 75%, 21 days on, 7 days off
    •  Field work is M-F, travel to next destination over weekends
    •  All travel expenses including, fuel, food, lodging paid by StormSensor
  • 2 to 5 years of relevant experience, e.g., environmental technician, sewer/stormwater
    contractor, public works or utility crew, etc.
  •  C.S.E. Certified or able to obtain within 14 days of hire
  •  Knowledge of stormwater and sewer systems
  •  Basic computer proficiency – MS Office
  •  Excellent leadership, communication, interpersonal, and customer service skills
  •  Great planning, organizational, and creative thinking skills
  •  U.S. work authorization, valid driver’s license
  •  Location: Southeastern US
  •  Fully vaccinated for COVID-19, Hepatitis-A/B, and Tetanus (or will begin vaccine
    regiment within 7 days of hire).

Benefits & Perks

  • Competitive compensation
  • Several Healthcare plans available, including a 100% company-funded option
  • 401k plan, dental, short-term / long-term disability coverage are available
  • Unlimited paid time off – yes, really (with prior approval, of course)
  • Passionate, collaborative, and generally awesome co-workers

Apply

To apply, email your resume and cover letter to jobs@stormsensor.io with “CX Field Tech” in the subject line. 

Note concerning travel during COVID-19 pandemic: StormSensor is considered an essential service provider (water/wastewater) and continues to travel to customer cities during the pandemic. We follow all CDC guidelines to ensure the safety of our team and our customers.

 

Manage Critical Infrastructure, Smarter

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